Burn Right® Products Refund & Return Policy
Last Updated: August 14, 2026
At Burn Right® Products, we want you to feel confident in your purchase. If something isn’t right with your order, contact us and we’ll work with you to determine the appropriate next step.
Because our incinerators and related products are exposed to extremely high temperatures during use, products that have been burned in or used are not eligible for return. Please inspect your order carefully before assembly and use.
30-Day Return Policy
Burn Right® Products accepts eligible returns within 30 days of the original purchase date, subject to the conditions outlined below.
To qualify for a return:
- The return must be requested within 30 days of purchase.
- The product must not have been burned in or otherwise used.
- The product should be returned in its original condition with all components, hardware, accessories, and documentation included.
- Proof of purchase from Burn Right® Products may be required.
- Customers must contact Burn Right® Products before sending a return.
Do not return a product without first contacting us for return authorization and instructions.
Products That Have Been Burned or Used
Once a Burn Right® incinerator or other burn-related product has been burned in, it cannot be returned for a refund.
Burning exposes stainless steel and other components to extreme temperatures and permanently changes the appearance and condition of the product. For this reason, used products cannot be restocked or resold.
If you experience a problem after using your product, please contact us. Your concern may qualify for review under the Burn Right® Limited Lifetime Warranty rather than this Return Policy.
Return Shipping
For eligible standard returns, Burn Right® Products offers free return shipping within the contiguous United States, unless otherwise stated at the time of purchase.
Customers must follow the return instructions provided by Burn Right® Products. Returns shipped without authorization, sent using a different shipping method, or resulting in additional freight or handling charges may not qualify for reimbursement of those additional costs.
Original expedited, upgraded, international, or other special shipping charges, if applicable, are non-refundable unless the return results from an error by Burn Right® Products.
Damaged or Incorrect Orders
Please inspect your shipment promptly after delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact Burn Right® Products as soon as reasonably possible. Providing photographs of the product, packaging, shipping label, and damaged area may help us evaluate the issue and resolve it more quickly.
Depending on the circumstances, Burn Right® Products may, at its sole discretion, provide replacement components, replace the product, issue a refund, or offer another reasonable resolution.
Please retain the original packaging until the issue has been resolved, as the shipping carrier may require it when evaluating a damage claim.
Missing Parts or Components
If your order is missing hardware, components, or other items that should have been included, please contact us before initiating a return.
In many cases, we can resolve the issue quickly by providing the appropriate replacement component rather than requiring the entire product to be returned.
Refunds
Once an authorized return is received, Burn Right® Products will inspect the returned merchandise to confirm that it meets the requirements of this policy.
If approved, the refund will be issued to the original method of payment.
Please allow a reasonable amount of time for the refund to be processed. Additional processing time may be required by your bank, credit card issuer, or payment provider before the credit appears on your account.
Burn Right® Products reserves the right to reduce or deny a refund if returned merchandise:
- Has been burned in or used;
- Is materially damaged after delivery;
- Is missing components or parts;
- Is returned outside the applicable return period; or
- Otherwise does not meet the requirements of this Return Policy.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, because orders may be processed and shipped quickly, we cannot guarantee that an order can be changed or canceled after it has been placed.
If an order has already shipped, it will generally need to be handled as a return under this policy.
Refused or Undeliverable Shipments
Orders returned to Burn Right® Products because of an incorrect or incomplete shipping address, refusal of delivery, repeated unsuccessful delivery attempts, or other circumstances outside our control may be subject to applicable shipping or carrier charges.
Any such charges may, where permitted, be deducted from the amount refunded.
Custom, Special-Order, or Modified Products
Products manufactured, modified, engraved, customized, or otherwise produced specifically at a customer’s request may not be eligible for return unless the product arrives damaged, contains a manufacturing defect, or Burn Right® Products agrees otherwise.
Eligibility for the return of a custom or special-order product will be determined by Burn Right® Products at its sole discretion.
Warranty Claims Are Different From Returns
This Refund & Return Policy applies primarily to products being returned within the applicable return period.
Problems involving product workmanship, materials, components, or product performance after use may instead be reviewed under the Burn Right® Limited Lifetime Warranty.
Warranty coverage does not automatically entitle a customer to a refund. Warranty claims are evaluated separately according to the terms and conditions of the applicable warranty.
Purchases From Third-Party Sellers
This policy applies to products purchased directly from BurnRightProducts.com, unless otherwise stated.
Products purchased through Amazon, an authorized reseller, marketplace, affiliate, or other third-party seller may be subject to that seller’s return and refund policies. Customers should generally initiate returns through the original place of purchase.
Warranty eligibility, where applicable, remains subject to the terms of the Burn Right® Limited Lifetime Warranty.
Return Abuse
Burn Right® Products reserves the right to refuse a return, refund, exchange, or other accommodation in cases involving suspected fraud, abuse of the return process, materially misrepresented product condition, or other conduct inconsistent with this policy.
How to Start a Return
Before returning any product, please contact Burn Right® Products and provide:
- Your name;
- Order number or proof of purchase;
- Product being returned;
- Reason for the return; and
- Photos, if the product arrived damaged or there is a product-related concern.
Our team will review your request and provide return instructions when applicable.
Burn Right® Products
Phone: (262) 207-4215
Email: sales@burnrightproducts.com
Website: BurnRightProducts.com
Questions?
We’re here to help. If you’re unsure whether your situation qualifies as a return, refund, or warranty claim, contact Burn Right® Products before shipping anything back.
We’ll review the circumstances and work toward a reasonable solution consistent with this policy and the Burn Right® Limited Lifetime Warranty.
